From: Femi Mustapha
The Kaduna State Contributory Health Management Authority, KADCHMA, with support from its development partners and the Kaduna State Ministry of Planning and Budget, has started a Client Satisfaction Interface Survey among enrollees of the Kaduna State Contributory Health Scheme, KADCHS.
The survey is being conducted across 12 Local Government Areas of the state to collect feedback from beneficiaries on the quality of healthcare services they receive under the scheme.
The Director-General of KADCHMA, Abubakar Hassan, announced this while overseeing the process at selected healthcare facilities in some of the participating LGAs.
He explained that the survey aims to assess enrollees’ experiences at their chosen healthcare facilities, gauge their understanding of the scheme, and identify areas for service improvement.
He stated that the feedback from beneficiaries will enable KADCHMA to enhance its operations and ensure more accessible, efficient, and high-quality healthcare services for residents enrolled in the scheme across Kaduna State.
Hassan reaffirmed KADCHMA’s dedication to prioritizing the welfare and satisfaction of enrollees by continuously monitoring and evaluating healthcare services at accredited facilities.
“This time around, one area we chose is the enrollee himself. And we’re doing this because we want to understand exactly how the enrollees feel. After all, the system is about demand and supply,” he said.
“We want to know what the supply experience is for enrollees so that we can see areas where we’re doing well and areas that we really need to improve so that our enrollees can have experiences that are of great quality and that we can retain them because it is one thing to have an enrollee, it is another to retain that enrollee,” he added.
In a remark, Deji Bodunde, a consultant with the Society for Advocacy and Research in Health, said that, as development partners, they are surveying enrollees already registered with the state contributory healthcare management authority.
Bodunde described the assessment so far as commendable, noting that they are hearing directly from beneficiaries at selected facilities in the state.
“I must commend the health authority for the work they are doing because so far from what we are seeing and hearing, they’re doing a good job,” he said.
He added that the assessment is important because it provides firsthand information from enrollees and helps identify challenges they face.
“It’s very good to do assessment because we want to hear from the client as they are like customers to the authority, ty, and if their experiences are not okay, it will affect their perception, and it will be negative towards the health authority,” Bodunde stated.
He explained that if negative feedback is recorded, the health authority will pay closer attention to affected facilities to ensure improvements are made.
Bodunde said they are collaborating with the State Bureau of Statistics to conduct the survey and generate accurate data that can serve as a data center to support informed decision-making and help scale up service delivery.
Also speaking, Amina Lami-Aliyu, Project Head and Technical Coordinator of the Bureau of Statistics, said the project aims to gather feedback from enrollees of the health authority.
She explained that enumerators were trained to conduct the survey across the 12 selected local government areas, including Kaduna South, Igabi, Kajuru, Birnin Gwari, Kudan, Soba, Lere, Sabon-Gari, Sanga, Kauru, and Kagarko.
Lami-Aliyu added that the survey will evaluate services received at facilities, availability of drugs, staff attitude, and the facility’s environment.
“We also have a small sample that we do in the community because,ecause as we said, this focuses only on the catchment area, and as we know, not everybody who uses the facility, so we need to go to the community using the Ward Development Committee, WDC, and other stakeholders in the community,” she said.
